Junior Portfolio Manager

About Student Cribs

Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 900 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home.  

We are looking for skilled and experienced individual to join our Management team as an Junior Portfolio Manager supporting the Portfolio Managers.  

Junior Portfolio Manager Responsibilities:  

To manage the letting, & customer service team for the property portfolio 

To have responsibility for the financial and operational performance of the portfolio 

To achieve or exceed planned rent income and expenditure targets and budgets 

Manage the transition & integration of new acquisitions into the business 

Ensure the appearance & presentation of our properties meets expected high standards 

Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectives 

Ensure compliance with statutory, industry code & best practice requirements 

Strengthen adherence to existing operational processes & standards 

Organise & manage annual tenant handover process planning and delivery each summer 

Support the implementation and embedding of planned new digital business processes 

Lead performance improvement projects & initiatives working with team members to implement 

Address & resolve escalated issues & complaints in a timely & efficient manner 

Research, monitor & report on market activity in existing and target cities 

To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required. 

Junior Portfolio Manager Requirements:  

Strong leadership & people management skills 

Excellent organisation & time management skills 

Strong budget management credentials & accountability 

Advanced communication & institutional quality reporting skills 

Committed to providing excellent level of customer service from initial contact through to tenancy end 

Able to manage multiple projects running concurrently 

Manage team to enter consistently high-quality information in our management systems 

Further Details:  

Full time, permanent contract – immediate start date available  

Location: Exeter

Salary: Competitive 

Hours: 09:00am to 18:00 Monday to Friday with the ability to work some weekends where required (especially during mind-June and mid-August). 

Company phone & Laptop provided 

Full UK driving license required