Property Manager (Portfolio Manager)

Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 900 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home.

We are looking for a skilled and experienced Portfolio Manager to join our team in Newcastle and lead our lettings, management and customer service operations across our fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility.

KEY RESPONSIBILITIES

• To manage the letting, management & customer service team for the property portfolio
• To have responsibility for the financial and operational performance of the portfolio
• To achieve or exceed planned rent income and expenditure targets and budgets
• Manage the transition & integration of new acquisitions into the business
• Ensure the appearance & presentation of our properties meets expected high standards
• Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectives
• Ensure compliance with statutory, industry code & best practice requirements
• Strengthen adherence to existing operational processes & standards
• Organise & manage annual tenant handover process planning and delivery each summer
• Support the implementation and embedding of planned new digital business processes
• Lead performance improvement projects & initiatives working with team members to implement
• Address & resolve escalated issues & complaints in a timely & efficient manner
• Research, monitor & report on market activity in existing and target cities
• To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required.

REQUIREMENTS

• Strong leadership & people management skills
• Excellent organisation & time management skills
• Strong budget management credentials & accountability
• Advanced communication & institutional quality reporting skills
• Committed to providing excellent level of customer service from initial contact through to tenancy end
• Able to manage multiple projects running concurrently
• Manage team to enter consistently high-quality information in our management systems
• Strong HMO and/or purpose-built student housing sector experience
• Property management: 2 years (preferred)

FURTHER DETAILS

• Full-time and permanent – immediate start available
• Hours: 9:00am – 6:00pm Monday to Friday with ability to work flexible hours (including some weekends especially during mid-June to mid-August)
• Salary: £28,000 – £31,000 per year
• Full UK driving license required
• Ability to commute/relocate: Eskdale Terrace, NE2 4DY
• Location: Field-based
• Discretionary annual bonus
• Company phone and laptop provided