As the world reacts to the Covid-19 pandemic (also known as the Coronavirus) we have outlined below answers to some of the key questions you may have and to reassure you of the efforts that Student Cribs is taking to support its tenants and team.

This information, and the actions we are taking, will hopefully help us all do our best to reduce the risk of spreading the virus. As the situation continues to change, we would suggest that you check back to the Government’s website for the most up to date and clear advice.

What is Covid-19 or coronavirus?

Covid-19, also known as coronavirus, is a new virus that can affect your lungs and airways.

People who have contracted the virus typically present with symptoms that most commonly include a dry cough, tiredness and fever. Some patients may also experience a runny nose, sore throat, aches and pains or difficulty breathing.

For the latest information on coronavirus and its symptoms, visit the NHS website.

What action is Student Cribs taking?

We take the wellbeing and safety of our students very seriously. As such, our focus has been on helping students and employees protect themselves and others, and to support them with practical advice and assistance at this difficult time.

Since the start of the outbreak, we have already undertaken the following:

  • Stopped viewings of properties and switched to virtual viewings
  • Ensuring your home remains open for you and doing our very best to ensure as consistently high level of service as possible in the current crisis
  • All tenants who have informed us they are self-isolating have been logged in our property management system (No works are to be carried out at these properties unless they are unavoidable)
  • Briefed full team on sanitisation when entering and leaving properties
  • If you are the recipient of a student loan rent payments may be moved to coincide with loan dates, if that is of help
  • If your property has had reduced occupancy, whilst rent will need to be paid as due, we will calculate a refund of the variable element of your utilities for the remainder of your contract compared to average usage
  • If you would like to amend your rent payment date to coincide with your loan date and/or register reduced occupancy for a utility refund, please enter your email below
  • If you are self-isolating and need help accessing supplies please contact your local mutual aid group. Mutual aid groups have been set up by amazing volunteers across the country, you can find one close to you here. If contacting your mutual aid group is not successful, please let us know so we can try to help you; we will try to see if one of maintenance team can assist with food collection for you where possible please email [email protected]

What action should I be taking?

We have the following advice from the UK’s National Health Service (NHS) and from Public Health England. We are asking all residents and employees to follow this advice closely:

  • Wash your hands regularly using soap and hot water for at least 20 seconds, especially after sneezing or blowing your nose
  • Always wash your hands when you get home or into university
  • Try to avoid contact with anyone that may be ill
  • Use hand sanitiser gel if you don’t have access to soap and water
  • Cover your mouth and nose with a tissue or sleeve when you cough or sneeze and wash your hands afterward
  • Put any used tissues in the bin immediately after using them
  • Try not to touch your eyes, nose and mouth with unwashed hands
  • Do not share items that come into contact with your mouth
  • Avoid public transport or social gatherings
  • For the most up-to-date advice, visit the NHS website

What should I do if I think I have coronavirus and have to self-isolate?

If you are displaying symptoms of Coronavirus including a high temperature or a new, continuous cough, Public Health England is advising people to self-isolate for seven days.

At this stage, there is no need to contact 111 or visit a GP surgery, hospital or pharmacy. If you are self-isolating, please follow Public Health England’s recommendations below:

  • Stay in your Crib unless told otherwise by health authorities
  • Do not go into work, university, lectures or public areas, and don’t use public transport or taxis until you’re told it’s safe to do so
  • If you have someone bringing supplies or have ordered shopping online, make sure the items are left at reception or outside of your room
  • Stay away from friends or flatmates
  • If you’ve been provided with a facemask, you should wear it when you may come into contact with other people
  • Make sure all of your rubbish is disposed of properly by tying it up in two plastic bin bags
  • If your symptoms get worse, you can’t cope with them at home, or they don’t get better in seven days, use the 111 online coronavirus service.